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Do you have a minimum order value?

No, we are happy to print or embroider a single garment, some promotional items do have minimum order requirements, but we can advise when ordering.


What is your embroidery set-up charge and what does this cover?

Prices for simple text embroidery setup is FREE of charge, logos have a set-up charge of £25+VAT. This includes digitising your logo (changing it into stitches) and testing it for your approval.

This is a one-off fee so you will not have to pay this for any future orders which use the same design.


How long will my order take?

We aim to fulfil orders as quickly as possible, but do allow 7 - 14 working days from approval of your artwork. If you opt for delivery, this can take 3-5 working days once dispatched. If you require your items sooner than that, please let us know before we start the job, so that we can let you know if this is possible or not.


Can I collect my order?

When your order is complete, you are welcome to collect it from our premises which is 354 Derby Road, S40 2ET between 9:15am and 5pm Monday to Friday, or between 9.15am and 1pm on Saturdays.


Is it possible to have my order delivered?

Yes, it is possible to have your order delivered. We can arrange for a courier to deliver your items to you at an additional cost of £6.95 +VAT.


How can I pay?

Our preferred method of payment is BACS, we also accept Cash, Visa, MasterCard, PayPal, BACS and cheque. We currently do not accept American Express.


Will I receive a sample?

Yes – all new designs that have been set up will be sampled and sent to you via email. If you wish to see the physical sample, feel free to visit us or we can arrange to have it sent to you by post. We will not proceed with any order until we receive your approval.


How do I send you my design/logo?

Please send your artwork to info@notjusttshirts.co.uk in any of the following formats: jpg, pdf, eps, png, tiff, AI, bmp, cdr.

The best results come from higher resolution images or vector files.


What are your opening hours?

Our opening hours are Mon – Fri 9:15am – 5pm and Saturdays 9:15 – 1:00pm


How do I place an order?

We find the easiest way to get a quote is to come and see us, we have many garments and products in-store to try on and check for quality. You can also order directly from our website. Alternatively, you can phone or email us your requirements and we will do our best to help and advise.

Our number is 01246 554884 or email info@notjusttshirts.co.uk


Can I provide my own garments?

Yes – we are happy to embroider garments that you supply yourself, provided they are suitable for embroidery. We may need to see the garments before committing to the job.

When providing your own garments we do not accept responsibility for and loss due to human or machine error.


Can Not Just T-Shirts provide the garments I need?

Absolutely. We have a huge range of clothing and accessories on our online catalogue, many of which we have tried and tested. We are also happy to make recommendations where a customer is unsure of what they need.


Will I be able to approve my design before you start the embroidery?

Yes you will – we do not start any work until we receive the customers approval.


Can you just give me a rough quote over the phone?

We can give you an idea of cost but we will always give you a final quote before starting any work.


Do I get to keep my logo design after it has been set up?

Unlike most embroidery companies we don’t try and hold you to ransom by not giving you your designs. We believe that if you pay for digitising or artwork you own it, simple as that. If we set-up designs for you free of charge then we do reserve the right to charge for the digitised files.


What if I want to cancel my order?

As soon as production has started on your garments, we will be unable to cancel your order. Please ensure any queries you have in relation to your order are dealt with prior to giving your approval which initiates the production process.


What if I change my mind or realise I have made a mistake about where I want my logo placed or the size of it?
Can I get a refund if I am not happy?

As soon as production has started on your garments, we will be unable to change your order. Please ensure you are absolutely certain about your requirements prior to giving your approval which initiates the production process. Not Just T-Shirts will not accept any responsibility for mistakes realised after approval by the customer.

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